Privacy Policy

At Higher Maintenance, we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, make purchases, or interact with our services. Please read this policy carefully to understand our practices regarding your personal data.

  1. Information We Collect:

Personal Information: We may collect personal information, such as your name, email address, shipping address, and payment details when you make a purchase or create an account on our website. This information is necessary to process your orders and provide you with a seamless shopping experience.

Browsing Information: We may collect non-personal information, such as your IP address, browser type, device information, and website usage data through cookies and similar technologies. This information helps us improve our website, customize your experience, and analyze trends.

Communication: If you contact our customer support team or subscribe to our newsletters, we may collect your contact information to respond to your inquiries or send you relevant updates and promotions.

  1. Use of Information:

We use the information we collect to process your orders, fulfill your requests, and provide you with customer support.

We may use your email address to send you transactional notifications, order confirmations, shipping updates, and relevant communications about our products and services.

With your consent, we may use your information to personalize your experience, recommend products, and provide targeted advertisements or promotions.

We may analyze and aggregate non-personal information for statistical purposes, market research, and to improve our products and services.

  1. Information Sharing:

We do not sell, trade, or rent your personal information to third parties without your consent.

We may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping carriers, and marketing platforms. These third-party partners are contractually obligated to handle your information securely and only for the specified purposes.

We may disclose your information if required by law, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.

  1. Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

We use secure socket layer (SSL) technology to encrypt data transmission between your browser and our website during online transactions.

  1. Your Rights and Choices:

You have the right to access, update, correct, or delete your personal information. You can do so by logging into your account or contacting our customer support team.

You have the right to unsubscribe from our marketing communications at any time. You can do so by following the unsubscribe instructions provided in the emails we send or by contacting us directly.

  1. Children's Privacy:

Our website and services are not intended for individuals under the age of 21. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

  1. Third-Party Links:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of those third parties before providing any personal information.

  1. Updates to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the date of the last revision.

If you have any questions, concerns, or requests regarding our privacy practices or this Privacy Policy, please contact our customer support team. We will be happy to assist you.

Last updated: May 2023