Thank you for choosing Higher Maintenance! We are committed to providing you with high-quality CBD products and ensuring a seamless shopping experience. This Shipping Policy outlines important information regarding our shipping process, delivery options, and related details.
Upon receiving your order, our dedicated team will process it within 2 business days. Please note that processing times may vary during peak seasons or promotional periods. We strive to process orders as quickly as possible to ensure timely delivery.
We offer standard shipping for all orders within the United States. Expedited shipping options may be available for an additional cost. The available shipping methods will be displayed during the checkout process.
Please note that CBD regulations vary by jurisdiction. We will only ship our products to locations where they are legally permitted. It is the customer's responsibility to ensure compliance with local laws and regulations regarding the purchase and importation of CBD products.
Shipping charges will be calculated based on the total weight of the order and the destination address. The applicable shipping fees will be displayed during the checkout process. Any additional customs duties or taxes imposed by the destination are the responsibility of the customer.
The estimated delivery timeframe will depend on the shipping method selected and the destination. Please note that delivery times are approximate and may be subject to unforeseen delays beyond our control, such as customs inspections or weather conditions.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to monitor the progress of your shipment.
We provide order tracking services for all shipments. Once your order is fulfilled, you will receive an email with tracking details. You can also log in to your account on our website to track the status of your order.
Damaged or Lost Shipments:
While we take utmost care in packaging and ensuring safe delivery, occasionally, shipments may be damaged or lost during transit. If your order arrives damaged or does not reach you within the estimated timeframe, please contact our customer support team at email@example.com as soon as possible. We will work with you to resolve the issue and arrange for a replacement or refund, depending on the circumstances.
Returns and Exchanges:
Please refer to our Returns Policy for information on returning or exchanging products.
If you have any further questions or need assistance with your order, please feel free to contact our customer support team at firstname.lastname@example.org. We are here to help!
Higher Maintenance reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes or updates.
Last updated: May 2023