Refund, Return, and Exchange Policy

At Higher Maintenance we strive to provide you with high-quality CBD products and exceptional customer service. We want you to be completely satisfied with your purchase. This Refund, Return, and Exchange Policy outlines our guidelines for refunds, returns, and exchanges to ensure a positive shopping experience. Please read this policy carefully before making a purchase.

Refunds:

We offer a refund on eligible products within 7 days of the purchase date. To be eligible for a refund, the product must be unopened, unused, and in its original packaging.

To initiate a refund, please contact our customer support team at contact@highermaintenancecbd.com with your order details. We may request additional information or photos to process your refund request.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 5 business days.

Returns:

We accept returns on eligible products within 7 days of the purchase date. To be eligible for a return, the product must be unopened, unused, and in its original packaging.

To initiate a return, please contact our customer support team with your order details. We may provide you with a return authorization and further instructions on how to proceed.

Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, we will issue a refund or store credit, depending on your preference.

Exchanges:

We offer exchanges on eligible products within 7 days of the purchase date. To be eligible for an exchange, the product must be unopened, unused, and in its original packaging.

To initiate an exchange, please contact our customer support team at contact@highermaintenancecbd.com with your order details. We may provide you with an exchange authorization and further instructions on how to proceed.

Customers are responsible for the return shipping costs of the original product unless the exchange is due to an error on our part or a defective product.

Once your original product is received and inspected, we will notify you of the approval or rejection of the exchange. If approved, we will ship the requested replacement product.

Non-Refundable and Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns or offer refunds on opened or used CBD products unless they are deemed defective.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team within 7 days of receipt. We may request additional information or photos to assess the issue. We will work with you to resolve the problem by offering a replacement, refund, or store credit, depending on the circumstances.

Additional Information:

Our refund, return, and exchange policy apply only to purchases made directly through our official website. If you purchased our products from a third-party retailer, please contact them directly for their specific refund and return policies.

If you have any questions or need further assistance regarding refunds, returns, or exchanges, please reach out to our customer support team. We are here to help you.

Higher Maintenance reserves the right to update or modify this Refund, Return, and Exchange Policy at any time without prior notice. Please review this policy periodically for any changes or updates.

Last updated: May 2023